Customer Service RepresentativeThe Customer Service Representative is the first and last voice our clients hear at Carson Valley Veterinary Hospital. This team member welcomes clients and their pets, keeps our phones, schedule, and front desk running smoothly, and helps every client leave feeling heard. We are a fast-paced general practice, urgent care, and specialty referral hospital with digital x-ray, CT, ultrasound, endoscopy, laser, electrocardiography, a full in-house laboratory and pharmacy, and multiple surgical suites.Key ResponsibilitiesClient interaction: Greet and check in clients warmly and accurately. Answer phones, client messages, and online booking requests promptly. Calm frustrated or worried clients, and bring in a supervisor early when a situation needs it.Scheduling and records: Book appointments accurately against real availability, doctor preference, and appointment type. Screen calls for service needs and identify urgent cases. Keep client and patient records current in EZyVet, including contact information, patient details, and reminders.Payments: Check pets in and out of appointments, procedures, and surgery. Collect payments and deposits accurately.Team coordination: Pass schedule changes, urgent add-ons, and doctor requests to the clinical team right away. Support our urgent care flow, including weekends, without creating scheduling conflicts. Handle incoming and outgoing mail and email, and keep the reception area clean and welcoming.RequirementsAvailability for four 10-hour shifts per week, including weekendsAt least 6 months of customer service, reception, or related experienceAbility to multitask and learn quickly in a high-volume environmentClear, kind communication with clients and teammates, in person and in writingComfort around animalsReliable transportation and consistent attendanceAbility to pass a background checkResume requiredPreferred: Veterinary or medical front-desk experience, familiarity with practice management software, and experience handling payments.Physical DemandsCandidates should be comfortable sitting and standing for long periods, working at a computer and phone, and working around animals and animal odors.Compensation and BenefitsCompensation:Base hourly rate of $16-$20Eligible for periodic bonusBenefits:Medical, Vision, Dental insurance401(k)Health Savings AccountPaid time offPaid holidays (where applicable)Employee discountsTeam perks:Discounted gym membershipQuarterly staff meetingsCo-worker kudos programAnnual review and pay advancementsMonthly touch base with team supervisorsStaff incentive programOn-site skills training
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