Job Description
Keyholder - Part-Time
Philadelphia, PA
At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. That’s why we’ve transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.
In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customers—getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it’s helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.
As we grow, we’re cultivating not just a workplace, but a community. It’s a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact—together, as part of a welcoming, inclusive team that celebrates each other’s contributions.
About the team:Shopping at Rothy’s IRL is not your ordinary retail experience—so naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy’s style and out-of-this-world customer service—creating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.
About the role:As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.
What you’ll do:Customer Experience (80%)
Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
Create lasting relationships with our customers by engaging in strong clienteling practices
Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
Team Leadership & Operational Excellence (20%)
Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership
Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:
Embrace Possibility. We dream BIG, really big
Obsess Over Innovation: We never accept the status quo
Make the Planet Proud. We make the right choice, not the easy one
Collaboration is Key. We’re laser focused on driving results
18 years of age or older
1–2 years of retail or customer service experience, ideally with some leadership responsibility
A proven ability to connect with customers and deliver exceptional service
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
A desire to grow your leadership skills
Ability to stand/walk an entire shift
Ability to lift, push carry or otherwise move up to 25 lbs
Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift
Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)
Wellness and Commuter Programs
PTO and Wellbeing Time
Employee Discount Program
Please see our Privacy Policy here
...Job Description Job Description Description: Blue Stone Therapy is proud to be certified as a Great Place to Work Since 200... ...deliver individualized, high-quality physical, occupational, and speech therapy services. We are committed to strong clinical standards...
...Doctor of Medicine | Hospitalist Location: Oakdale, CA Employer: Echo Locum Tenens | Sound Physicians Pay: Competitive weekly pay (inquire for details) Shift Information: Days - 5 days Start Date: ASAP About the Position Seeking Hospital...
WxTite is seeking highly Roofing Estimators who are interested in establishing a long-term career with a growing company and are ready to work in a fast-paced environment. We understand the value of our employees and offer competitive compensation packages, 401K plans...
...Aesthetics Injectables Registered Nurse Injector Frisco, Texas Join a premier aesthetic medicine practice in northern Texas seeking a skilled Registered Nurse Injector to deliver exceptional cosmetic treatments in a patient-centered environment. Responsibilities include...
...Commercial Roofing EstimatorA reputable commercial roofing company is seeking a Commercial Roofing Estimator to join their team. The ideal candidate should be comfortable inspecting, bidding, and selling roofs. Strong communication skills and a passion for roofing are...