Job Description

Why You Want To Work Here

This Nonprofit Organization is in the higher education community and offers career growth and advancement opportunities in a friendly environment while learning the basics of a public service organization. The Data Entry Assistant is responsible for the timely and accurate processing of information and serving as the liaison between the department and external clients. You will perform administrative and operational support tasks that may include: processing and filing documents, maintaining databases, and assisting users with account access/onboarding.

Responsibilities

• Drive customer activations to successful release by managing scope, training, timeline, and the client relationship
• Coach clients on file formatting, administration, reporting, and submission of files
• Build profiles, document progress, and provide administrative support
• Educate clients on best practices to maximize the value of the services
• Support clients with file and data inquiries, such as file errors and warnings, updating inaccurate data, and submission schedules
• Identify and propose updates to implementation documentation
• Process and analyze data files to ensure they meet organizational data integrity standards and compliance reporting requirements, as appropriate
• Participate in department meetings, trainings, and other formal and informal events
• Collaborate with the Audit Resource Center and department leadership on escalations and support calls
• Follow and refine best practices to ensure alignment between product, relationship management, and operations regarding service implementations
• Plan, manage, and communicate the progress of the implementation, both internally and externally
• Manage client touchpoint frequency and training to ensure a complete and comprehensive onboarding experience
• Answer inbound inquiries using multiple communication channels (email, phone, etc.) and thoroughly document details in Salesforce
• Effectively communicate with internal and external customers to ensure complete, accurate, and timely responses/resolution
• Demonstrate openness to new perspectives and ideas
• Build trust with internal and external stakeholders by demonstrating consistency between words and actions
• Position may be required to perform other duties as required. These essential functions are representative of those that must be met by an individual to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions

Qualification

• Some college, or an equivalent combination of education and experience, including through military service, will be considered
• 0-2 years of experience in customer service or client management
• Competency with computer skills (e.g., for databases, web applications, and email)
• Experience working with Microsoft Office Suite (with a focus on Outlook and Excel)
• Strong critical thinking and active listening skills
• Strong verbal and written communication skills
• Demonstrated ability to adapt to changing priorities and procedures
• Must live within a commutable distance to Herndon, VA

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